Frequently Asked Questions

Is there an age limit?
Yes, for deals purchased through voucher companies the age limit is 16 years of age. Minimum age for Skids for Kids 12 providing minimum height if 4'6"
You must mention when booking if someone participating in driving activities is under the age of 18. Parental / guardians will need to be in attendance and sign the disclaimer on behalf of the driver. We do on occasion teach people younger than this, in fact some the fastest progressing pupils we have had come to us have been as young as 14 years old.
Each young driver application will be reviewed on a case by case basis, these tuition sessions would be held on specific dates through out the year and separate from our busy public days.
Please contact us if you would like to discuss your options with us.

Can I bring my friends and family along to watch my driving experience?
Whilst you are more than welcome to bring people along to watch we respectfully ask that you ensure that children are supervised at all times.

Is there any options to have photographs / videos taken of me? Can I bring my own equipment / friends to take pictures?
We have an onsite photographer, he can take pictures of you on the day and either print them out at the end of your session or post them out at a later date. In addition to this they can record video by means of GoPro camera fixed inside or outside the car, footage can either be supplied to you as raw data, copyright free for you to use as you wish or in the form of edited videos. If this is something that you are interested in please email media@flatoutfactory.com for more information and pre booking discounts.
If you wish to photograph or record events yourself then you are more than welcome too, we will endeavor to attach any cameras or equipment onto the cars as you request but it is entirely at your own risk and will only be attempted if you have suitable suction type mounts with you on the day.

Are there snacks and refreshments available on site?
We do have for sale on site, cold drinks and also tea, coffee and hot chocolate. We also have chocolate bars and Pot Noodle type snacks available.

Will my experience be cancelled in adverse weather conditions?
We don't allow bad weather to stop us from having fun at the Flatout Factory! The only time we will cancel activities is during snow / severe ice. This is to keep you all safe from slips and falls on site and also from the possibility of getting stuck along your journey to the park. We will inform you of any potential cancellations on a case by case basis. We are a predominately outdoor based activity and whilst there is shelter in our training room facility from bad weather we advise you to be prepared for your experience by carrying some warm clothes with you and I would suggest an umbrella is always a useful item to carry. What can seem like a wonderful day on leaving the house can soon turn wet and windy later in the day!

Do I need to dress accordingly for the activity?
In addition to the recommendations based on weather conditions we would strongly advise that you bring some comfortable flat soled shoes to wear that are suitable for driving in. If your experience includes a passenger ride then you will be required to wear a long sleeve top and trousers for this activity.

Do I require a helmet to wear?
For the basic skill aspects of the course in zone 1, helmets are not required. If your training includes driving sessions in zone 2 (usually limited to full day and intensive training courses) or hot lap passenger rides the helmets are required. We do have helmets available for you to wear but you are also more than welcome to bring your own with you to wear.

Do I need to bring my driving license with me?
Yes! Unless you have spoken to us prior to your experience to discuss this you will be required to bring your license as proof of driving competency before we allow you to go in the cars. If you arrive on the day without your license then you will have to under go a competency test to satisfy our instructors and insurers that you are capable of operating a motor vehicle safely. There is a charge of £20 on the day for the test and additional insurance costs incurred.

Can I drift my own car on the day?
We have training packages available were you are able to use your own car. Applications are considered on a case by case basis for this. Please contact us if you would like to talk about this.

I have put the postcode B8 1AD into my postcode and it takes me to Ventitia Road where the entrance is closed, what shall I do?
The B8 1AD postcode for the venue is for the center of Birmingham Wheels adventure park. The access gate that you require is on Adderley Road South, off Landor Street. If your satellite navigation is offering Venetia road then please re enter Adderley Road South as the destination.

My voucher is about to expire, what can I do?
Contact us as soon as possible! In some instances we can extend the date of you expiry but only if we know before it expires!! We are keen for you to get the experience you have bought or been gifted and will do whatever we can to work with you and your voucher provider, it is far easier for this to happen if you let us know in advance.

My voucher has expired already and I have still booked on without letting you know, will I still be able to do my experience today?
No you won't be able to. Without a valid voucher we have no means of getting paid for providing your experience. We will make enquiries with the voucher supplier, if this is a weekend date they can't be made until a working week day. It is far better to contact us in advance and we can try to get a happy resolution for you.

If I enjoy my experience and want to come again or indeed book further more advanced tuition what should I do?
We are more than happy to arrange further experiences for you and your friends or even work parties / away days. We can also put into place a training plan to help you achieve your drifting dreams, weather that be to be able to get to a standard where you can confidently attend practice days in your own cars, right through to helping you with training and guidance to help you become a professional and competitive drift car driver. We also offer good discounts to returning customers, please email us for further details!

I can't see a package that suits what I want to do / my budget / my aims and goals, is there anything else available?
Here at the Flatout Factory we understand that everyone has different dreams and goals, varying budgets and pupils learn at different speeds. We take great pride in offering the best service we can to all of our pupils by tailoring advanced and intensive courses to each individual pupil of the academy or group looking for a fun day out. Please contact us and let us know what your aims are and we will endeavor to tailor a package that suits you best.

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